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Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with Pinsh Diamond. We are committed to delivering your jewelry safely and on time. Please review our Shipping Policy below for information about order processing, shipping, delivery, and related terms.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation unless otherwise stated.

  • Custom, personalized, engraved, or made-to-order jewelry may require additional processing time. Production timelines will be communicated on the product page or at the time of purchase.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Destinations

Pinsh Diamond ships to customers across India and to select international destinations.

If your country is not available during checkout, please contact us at pinshdiamond@gmail.com for assistance.

Estimated Delivery Times

Delivery times may vary depending on your location.

Destination Estimated Delivery Time
India 3–7 Business Days
International 7–21 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery destination

  • Shipping method selected

  • Package weight and dimensions

From time to time, Pinsh Diamond may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

You can use the tracking information to monitor your shipment's progress.

Customs, Duties & Taxes

For international orders:

  • Import duties

  • Customs fees

  • VAT/GST

  • Other local taxes

are the responsibility of the customer unless otherwise stated.

Pinsh Diamond is not responsible for delays caused by customs clearance procedures.

Delayed Deliveries

While we work with reliable shipping partners, delivery delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs inspections

  • Public holidays

  • High shipping volumes

  • Carrier delays

  • Natural disasters or other unforeseen events

Pinsh Diamond is not liable for shipping delays caused by third-party carriers.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order.

Pinsh Diamond is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at pinshdiamond@gmail.com.

Include:

  • Your order number

  • A description of the issue

  • Photos of the package and product (if damaged)

We will work with the shipping carrier to help resolve the issue.

Failed Delivery Attempts

If a package is returned to us due to:

  • Incorrect address

  • Multiple failed delivery attempts

  • Refusal to accept delivery

the customer may be responsible for additional shipping charges to resend the order.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us immediately.

Once an order has entered production or has been shipped, we may not be able to modify or cancel it.

Custom or personalized jewelry orders cannot be cancelled once production has begun.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pinsh Diamond

Email: pinshdiamond@gmail.com

We are committed to ensuring your jewelry reaches you safely and appreciate your trust in Pinsh Diamond.