Return & Refund Policy

Last Updated: August 7, 2026

At Pinsh Diamond, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.

• Include all original packaging, tags, certificates (if applicable), and accessories.

• Be accompanied by the original receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: pinshdiamond@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Return Address:
India

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective product

• The wrong item

Please contact us within 48 hours of delivery at pinshdiamond@gmail.com with your order number and clear photos of the issue. We will review your request and work quickly to resolve it.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jewelry

• Engraved products

• Special-order items

• Gift cards

• Clearance, sale, or discounted items

• Products that have been worn, resized, altered, or damaged after delivery

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return your eligible item (if approved) and place a new order separately.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify, the item must be:

• Unused and unworn

• In its original packaging

• Accompanied by proof of purchase

Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 10 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at pinshdiamond@gmail.com.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• We recommend using a trackable shipping service, as Pinsh Diamond cannot be responsible for returns lost or damaged during transit.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Pinsh Diamond
Email: pinshdiamond@gmail.com

We are committed to providing exceptional service and ensuring your shopping experience with Pinsh Diamond is smooth and enjoyable.